Refund policy

Return & Refund Policy

 

Returns & Exchanges

• Items can be returned or exchanged within 7 days of purchase.

• • Unused, in good condition, and not intentionally damaged

  • In their original packaging

  • Accompanied by the receipt or proof of purchase

    To be eligible, items must be:

     

• Items can be exchanged for another item of the same or higher value; customers pay any price difference.

• Trade-ins are not allowed.

Defective or Damaged Items

• Inspect your order upon receipt. Contact us immediately via our website chat if the item is defective, damaged, or incorrect.

• Provide a clear picture showing the defect or missing part based on the included manual.

• Our team will validate the issue and contact you within 48 hours with the findings and next steps.

• We follow a Repair, Replace, or Refund procedure.

• Warranty coverage details are posted on our website.

Refunds

• Once your return is received and inspected, we will notify you if the refund is approved.

• Approved refunds will be issued to your original payment method.

• Delivery fees are not refundable.

• Bank or credit card processing times may vary.
  
  

Non-Returnable Items

• Perishable goods, custom or personalized items, personal care items (beauty products), hazardous materials, flammable liquids, or gases cannot be returned.

• Sale items and gift cards are non-returnable.
  

Exchanges

• The fastest way to exchange an item is to return the original item and place a separate order for the new one.
  
  

Contact Us

• For returns or questions, reach us at sportshouse.ph1983@gmail.com or via our website chat.